SHIPPING & RETURNS
Standard Shipping ($10):
USA and Canada 3 - 5 days standard shipping time.
Express Shipping ($25):
USA only express shipping is next day.
We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund. BLK DNM accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 15 days of your order receipt. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. For more information, please contact our customer service department HERE
Limited Edition Products (such as Leather Project X) are Final Sale. No returns or exchanges
Our return process is convenient and easy. Included with each purchase is a return form with a prepaid UPS return shipping label with a return delivery confirmation sticker.
1. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package.
2. Using the prepaid UPS Merchandise Return label included in your original order:
• Fill out your name, address, order number and affix squarely onto the address side of your return package.
• There is a green colored "Delivery Confirmation" sticker attached to this instructions sheet. Remove this sticker and place it near your "Merchandise Return Label" on your return package.
• To ensure we receive your return properly, include your original order receipt inside your return package; indicating the item(s) and the reason for your return.
• Drop your package in a secure UPS drop box or at your local UPS store.
• Your package will be returned via UPS. Once we receive your return, we will deduct a $7.95 fee from the return balance due to account for the return postage.
• The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend you use a service that you can track and one that offers insurance.
If you are not using the prepaid return label provided with your order, make sure you send all online returns to:
BLK DNM: c/o Bergen Logistics
7373 Westside Avenue
North Bergen, NJ, 07047
We recommend that you choose a shipping service that allows you to track your package and that you insure your package.
At this time we cannot accept store purchases returned to our online returns warehouse.
Once we receive your return package, you will be sent an email notifying you of your return. Please note; that this email will be sent to the email address as provided on your original order.