- If something isn't quite right, you have 15 days to return.
- We ask that items are returned unworn/unwashed with original tags attached.
- Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
- We only accept non-sale items to return your payment.
- All refunds will be applied to the original payment method.
- Any package returned that does not meet this criteria, will be denied.
- All denied returns will not receive a refund and will be forfeited.
For more information, please contact our customer service department HERE
• Limited Edition Products (such as Leather Project X) are Final Sale. No returns or exchanges
HOW TO RETURN
Included with each purchase is:
- a return form
- a prepaid UPS return shipping label &
- a return delivery confirmation sticker
- To ensure accurate processing, please fill out the returns form included in the box of your original purchase.
- There is a section for return items and the reason for your return. Include this in your return package.
- Using the prepaid UPS Merchandise Return label included in your original order:
- Fill out your name, address, order number and affix squarely onto the address side of your return package.
- There is a green coloured Delivery Confirmation sticker attached to this instructions sheet.
- Remove this sticker and place it near your Merchandise Return Label on your return package.
- To ensure we receive your return properly, include your original order receipt inside your return package.
- On the receipt, indicate the item(s) and the reason for your return.
- Drop your package in a secure UPS drop box or at your local UPS store.
- Once we receive your return, we will deduct a $7.95 fee from the return balance due to account for the return postage.
- The prepaid return label is optional. You are free to use your own return services at your discretion.
- We recommend you use a service that you can track and one that offers insurance.
- If you are not using the prepaid return label provided with your order, make sure you send all online returns to:
BLK DNM: c/o Bergen Logistics
7373 Westside Avenue
North Bergen, NJ, 07047
• Please note at this time we cannot accept store purchases returned to our online returns warehouse.